Head of Client Engagement

il y a 3 semaines


Paris, Île-de-France LVH Global Inc Temps plein

LVH Global Inc is a leading luxury home chartering service catering to an elite clientele, connecting discerning homeowners with guests who appreciate sophistication, style, and exceptional experiences. Our company specializes in delivering meticulously curated services, comprehensive in-home offerings, exclusive property management, and expert advisory solutions, all enhanced by cutting-edge technology.

In the role of Head of Client Engagement, you will be instrumental in establishing, managing, and nurturing relationships with both new and existing clients and partners. Your responsibilities will include:

Key Responsibilities

  • Identifying and cultivating new client opportunities in collaboration with the Marketing department.
  • Assessing client compatibility to ensure a mutually beneficial relationship and long-term value.
  • Collaborating with the Owner Partner Team to customize proposals that align with our diverse service offerings.
  • Leading the closing process and coordinating with the Finance team to facilitate payment transactions.
  • Overseeing the Experience Team to guarantee that all expectations regarding planning, accommodations, and staffing are met or exceeded.
  • Fostering ongoing relationships to secure repeat business from clients.
  • Achieving performance metrics, including booking targets, prospecting goals, and customer satisfaction scores.

Qualifications and Skills

  • A minimum of 4 years of experience in client relationship management or sales within the travel, real estate, or high-value product sectors aimed at affluent individuals.
  • A demonstrated history of sales success and revenue growth.
  • Excellent verbal and written communication skills in English.
  • Proficient in CRM systems, presentation software, and other digital productivity tools.
  • Ability to manage multiple tasks effectively while meeting deadlines.
  • A passion for international travel is highly valued.

Benefits:

  • Competitive base salary.
  • Commission structure.
  • 20 days of paid time off.
  • 5 days of paid sick leave.
  • 6 paid holidays.
  • Equipment stipend for work-related needs.
  • Comprehensive private health insurance.

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