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Client Relationship Executive
Il y a 3 mois
About Us At Booking, we strive to empower everyone to explore the world. Our products, partners, and dedicated team are the driving forces behind this mission. There is a vast array of opportunities waiting to be discovered, and we bring them all together in one accessible platform.
Are you passionate about taking charge and managing your own internal business portfolio? Do you excel in fostering positive relationships? Can you assist Booking's partners in enhancing their business through insightful analysis, growth strategies, and innovative products and services? If your answer is "yes", you may have the drive to become our next Client Relationship Executive, joining our exceptional Partner Services team.
Role Overview:
In this role, you will be supporting the Local Partner Services team. Your primary responsibility will be to advise and consult accommodation partners regarding their business performance, market opportunities, and industry trends. You will empower partners on how to effectively utilize the system, tools, and products available to optimize their performance on our platform, ultimately enhancing the experience for Booking's customers.
Key Responsibilities:
- Engage proactively with partners in your region via phone and internal messaging to support business development, including market visits to your designated portfolio.
- Manage a portfolio of partners, serving as the primary point of contact, addressing inquiries, and following up as necessary while evaluating local market characteristics and trends.
- Maintain strong relationships with accommodation partners through regular performance calls and contact to ensure optimal availability and competitive pricing for Booking's customers.
- Acquire in-depth knowledge of Booking's products to effectively communicate their benefits and usage to partners.
- Identify opportunities for partners that can enhance Booking's business by leveraging internal segmentation for prioritization.
- Assist in identifying new potential partner leads and facilitate further follow-up.
- Address customer service issues related to your portfolio, resolving them efficiently for the benefit of the business, partner, and customer.
- Support the organization of events such as workshops and webinars for partners, and participate in partner events as needed.
Qualifications:
- Significant experience in account management, sales, or business development.
- Proficient in spoken and written English and French.
- Familiarity or experience within the e-commerce and/or travel industry.
- Proactive, responsible, and capable of working independently.
- Strong analytical skills with attention to detail.
- A collaborative team player, self-motivated, adaptable, and open to change.
- Valid driver's license.
- Willingness to travel up to 50% within the designated area.
Benefits:
- Annual paid time off and a generous leave scheme, including parental and bereavement leave.
- Hybrid working arrangements, including flexible hours and support for remote work.
- Discounts and credits for our products, along with family and friends discount vouchers.
- Access to online learning platforms and development programs.
- Global Employee Assistance Program and free wellness memberships.
- Additional benefits such as meal vouchers and travel allowances.
Commitment to Diversity:
At Booking, we believe that diversity, equity, and inclusion are essential to our mission of making travel accessible for everyone. Our diverse workforce represents over 140 nationalities and a wide range of backgrounds, contributing to a richer workplace and a better travel experience for all.
Career Development:
- Regular performance reviews and access to mentoring programs.
- Unlimited access to online learning resources.
Application Process:
Please submit your application with a resume and cover letter in English. The recruitment process will include a phone discussion, a competency interview, and a business case interview.
Pre-Employment Screening:
If selected, your personal data may be used for a pre-employment screening check as permitted by applicable law.
