Customer Service Coordinator

il y a 3 semaines


Clamart, Île-de-France Mondelēz International Temps plein

About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Mondelēz International. As a key member of our Order Management team, you will be responsible for capturing, entering, and validating customer orders in a timely and accurate manner.

Your Key Responsibilities

  • Serve as a dedicated contact for a defined set of customers for order management
  • Take orders, process, and edit them, ensuring delivery on a timely and accurate manner, and create billing information
  • Have regular direct contact with customers regarding logistics
  • Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
  • Ensure order acknowledgment and/or export documents are complete, accurate, and in line with export/import laws
  • Organize transport via third-party logistic operators and ensure on-time delivery

What We Are Looking For

A strong analytical and problem-solving skills, with a high level of SAP competence and experience in a customer-facing role in customer service, logistics, or sales. You should also have good knowledge of the total supply chain/order-to-cash process.

About Mondelēz International

Mondelēz International is a leading global snacking company with a portfolio of iconic brands. We are committed to making a positive impact on society and the environment through our operations and supply chain.


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