French Airline Reservations Advisor

il y a 2 heures


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
Why Work with Us

We are a dynamic and multilingual team in Lisbon, seeking a talented Booking Advisor to provide exceptional customer experience through inbound calls and social media chat. As a valued member of our team, you will have the opportunity to work with a global company that prioritizes its people and offers a unique perspective on the tourism industry.

Your Mission

As a Booking Advisor, your primary responsibility will be to create enthusiasm around our clients' services and resolve customer inquiries with precision and efficiency. You will be working on behalf of a renowned airline company, managing bookings, assisting clients, and providing real-time information to empower customers to make informed decisions.

Key Responsibilities
  1. Manage bookings, including alterations, cancellations, and new reservations.
  2. Assist clients via inbound calls and/or chat in the after-sales process, answering inquiries and attending to potential requests.
  3. Manage reservations back-office, including ticket issuing, modification, and cancellation of reservations.
  4. Provide accurate and timely information to empower customers to make decisions.
  5. Exceed customer service expectations to ensure a positive experience.
Requirements

We are seeking a customer-oriented individual with excellent communication skills, empathy, and a team spirit. The ideal candidate will be fluent in French (C2) and have a good understanding of English (B2). Previous experience with GDS tools like Amadeus, Galileo, or Sabre is a plus, as is experience in customer service or as a tourism/travel representative.

What We Offer
  • Competitive wages (14 monthly payments per year).
  • Performance bonus.
  • Transportation allowance.
  • Health insurance with a dental plan (after 6 months contract).
  • Relocation package: shared accommodation and flight reimbursement.
About Us

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. We are a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.



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