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Lead Client Engagement Specialist
Il y a 3 mois
Position Overview
As a Lead Client Engagement Specialist at Christian Louboutin, you play a pivotal role in embodying our brand essence and narrative, ensuring that our esteemed clientele experiences the luxury and allure that defines our image. Your expertise will transform client expectations into lasting relationships and sales success.
Core Responsibilities
Client Experience Excellence
- Participate in comprehensive training sessions focused on sales methodologies and product insights.
- Deliver exceptional customer service that exceeds expectations by adhering to our established service protocols.
- Exemplify the luxury brand ethos through your demeanor, appearance, and professional conduct.
- Address client inquiries and concerns promptly and effectively, including managing returns and product issues.
Performance Orientation
- Maintain awareness of business performance metrics and market trends.
- Strive to meet and exceed key performance indicators to enhance store results.
- Engage with the business strategy to prioritize products that drive successful sales outcomes.
Product Expertise
- Acquire in-depth knowledge of our product offerings and brand heritage to enhance customer interactions.
- Become a resource for product details, including design influences, craftsmanship, and care instructions.
Relationship Management
- Foster and nurture strong relationships with clients to drive sales performance.
- Encourage brand loyalty through personalized interactions and proactive client engagement.
- Manage client databases effectively to enhance customer relationship management.
- Adopt an entrepreneurial mindset to expand your client network and increase client engagement.
Collaborative Team Player
- Contribute positively to team objectives and store goals.
- Work collaboratively with colleagues to cultivate a supportive and professional work environment.
- Assist management and peers with daily operational tasks as needed.
Our Commitment to Values
At Christian Louboutin, we pride ourselves on our commitment to authenticity, integrity, and respect. We value passion, agility, and excellence in all our endeavors. Our culture promotes positivity, collaboration, and creativity, ensuring that every team member feels inspired and valued.
Diversity and Inclusion
Christian Louboutin is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are committed to creating an environment where everyone can thrive.
