Retirement Customer Service Advisor

Il y a 2 mois


Tours, Centre-Val de Loire, France AG2R LA MONDIALE Temps plein

Job Overview:

AG2R LA MONDIALE is seeking a skilled Retirement Customer Service Advisor to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to our retirees regarding their supplementary retirement plans.

Key Responsibilities:

  • Provide personalized customer service to retirees, addressing their queries and concerns related to their supplementary retirement plans.
  • Assist clients in gathering required documents and utilizing digital tools to facilitate a seamless experience.
  • Manage client information and process requests in a timely and efficient manner.
  • Occasionally perform administrative tasks and participate in outbound call campaigns to ensure excellent customer service.

Requirements and Qualifications:

  • Experience in customer service and knowledge of retirement plans is preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Ability to work well in a team environment and contribute to a positive and supportive team culture.
  • Strong analytical and organizational abilities, with a focus on attention to detail and accuracy.

Working Conditions:

  • Fixed hours from 8:30 AM to 6:00 PM, Monday to Friday.

This role offers a great opportunity to make a meaningful impact on the lives of our retirees and contribute to their financial well-being. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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