Client Quality Assurance Coordinator
il y a 3 semaines
Job Title: Client Quality Assurance Coordinator (H/F) - CDD
We are seeking a talented individual for the position of Client Quality Assurance Coordinator. Reporting directly to the Quality Manager, your primary responsibility will be to assess customer quality metrics and execute strategic action plans to ensure that our service delivery meets contractual obligations. Establishing and nurturing robust relationships with a diverse client portfolio will be essential, with a strong emphasis on client retention and loyalty.
Your daily responsibilities will encompass conducting regular assessments with clients to evaluate logistics data, generating insightful reports utilizing internal analytical tools, and collaborating with both internal operations and clients to implement corrective measures.
Profile:
- Educational background in general studies, logistics training, or experience in continuous improvement.
- Exceptional analytical abilities, with proficiency in SQL (knowledge of DBeaver is advantageous).
- Fluency in English for effective account management.
- Strong verbal communication and teamwork capabilities.
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