After-Sales Service Manager in France

il y a 4 semaines


Paris, Île-de-France XCMG Europe GmbH Temps plein
Your Mission

We are seeking a highly skilled After-Sales Service Manager to join our team at XCMG Europe GmbH. As a key member of our organization, you will be responsible for ensuring the highest level of customer satisfaction through effective service delivery and quality assurance.

Your Profile
  • 10+ years of experience in after-sales service management or related roles for construction machinery
  • Strong problem-solving skills and a customer-oriented mindset
  • Proven experience in team leadership and partnership management
  • Familiarity with service quality metrics and continuous improvement processes
  • Strong communication and collaboration skills across departments and with partners
  • Proficient in English and French
Why Choose Us?
  • The opportunity to develop pioneering solutions in a creative environment
  • Competitive salary and additional social benefits
  • Home office option
  • A wide range of training and development opportunities
  • Flat hierarchies, open communication, and a great team atmosphere

As a Service Delivery Expert, you will play a critical role in ensuring the timely and effective resolution of customer complaints, coordinating on-site and workshop repairs, and maintaining regular contact with customers to analyze feedback and apply improvement measures. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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