After-Sales Service Manager in France
il y a 4 semaines
We are seeking a highly skilled After-Sales Service Manager to join our team at XCMG Europe GmbH. As a key member of our organization, you will be responsible for ensuring the highest level of customer satisfaction through effective service delivery and quality assurance.
Your Profile- 10+ years of experience in after-sales service management or related roles for construction machinery
- Strong problem-solving skills and a customer-oriented mindset
- Proven experience in team leadership and partnership management
- Familiarity with service quality metrics and continuous improvement processes
- Strong communication and collaboration skills across departments and with partners
- Proficient in English and French
- The opportunity to develop pioneering solutions in a creative environment
- Competitive salary and additional social benefits
- Home office option
- A wide range of training and development opportunities
- Flat hierarchies, open communication, and a great team atmosphere
As a Service Delivery Expert, you will play a critical role in ensuring the timely and effective resolution of customer complaints, coordinating on-site and workshop repairs, and maintaining regular contact with customers to analyze feedback and apply improvement measures. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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