Trilingual Client Service Representative

il y a 1 jour


Paris Louvre, Île-de-France Stone Island Temps plein
Client Service Advisor

The Moncler Group is seeking a highly skilled Client Service Advisor to join our dynamic EMEA Client Service team based in Paris. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and professional assistance to clients via email, phone, and instant messaging, demonstrating a deep understanding of luxury service standards.
  • Assist clients during e-commerce sales, with a focus on cross-selling and upselling opportunities.
  • Accurately track client details and requests using CRM systems, ensuring seamless communication and resolution.
  • Manage high-priority and escalated cases, building strong relationships with clients and resolving issues efficiently.
  • Perform back-office activities for both e-commerce and retail channels, ensuring seamless operations.
  • Understand Stone Island clients' needs, experiences, and interests to enhance the client experience.
  • Serve as the 'Voice of the Customer' across the company, driving process improvements and ensuring client expectations are met.
Requirements:
  • Fluency in English, French, and Italian, with a natural flair for dealing with people and empathy.
  • Previous experience in Retail or Client Service teams in the Fashion/Luxury industry.
  • Action-oriented and driven, with excellent team player skills.
  • Proficient in IT systems, including customer service ticketing systems and CRM.
  • Experience with e-commerce back-office activities and/or fraud checks is a plus.


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