Trilingual Customer Service Representative

il y a 6 jours


Paris, Île-de-France Hermès Temps plein
About the Role

Hermès is seeking a highly skilled and multilingual customer service representative to join its European e-commerce entity and customer relation center.

Key Responsibilities
  • Manage customer relationships from initial contact to resolution, providing exceptional service and ensuring customer satisfaction.
  • Handle customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experience across all touchpoints.
  • Develop and maintain a deep understanding of Hermès products, services, and brand values.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements
  • Fluency in Dutch, English, and French (written and spoken).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills.
  • Experience in customer-facing roles, preferably in e-commerce or retail.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and multicultural work environment.
  • Access to exclusive Hermès products and services.


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