Head of Customer Experience and Operations

SODA, a leading digital marketplace, is seeking a seasoned Head of Customer Service to drive customer satisfaction and loyalty. Our innovative platform connects vendors and customers, revolutionizing business interactions.This role involves overseeing a small localised team, managing B2C/B2B support, and resolving escalated issues. The Head of Customer...

Job Title: Head of Customer ServiceSODA has partnered with a leading digital marketplace that seamlessly connects vendors and customers. Our client's innovative platform revolutionises business interactions, offering solutions for sales, marketing, and customer loyalty programs.The Head of Customer Service will oversee all aspects of customer support,...

Join Our Team as a Head of Customer ServiceSODA, a leading digital marketplace, is seeking a seasoned professional to lead our customer service team. As a Head of Customer Service, you will be responsible for overseeing all aspects of customer support, ensuring efficient resolution of customer issues within established Service Level Agreements (SLAs).Key...

Customer Service Leadership OpportunitySODA, a leading digital marketplace, is seeking a seasoned professional to lead its customer service team. As Head of Customer Service, you will oversee all aspects of customer support, ensuring efficient resolution of customer issues within established Service Level Agreements (SLAs).Key Responsibilities:Supervise and...

Join Our Team as a Head of Customer ServiceSODA, a leading digital marketplace, is seeking a seasoned professional to lead our customer service team. As a key member of our operations team, you will be responsible for ensuring seamless customer interactions and resolving issues efficiently.Key Responsibilities:Supervise and allocate resources for a local...

Join Our Team as a Head of Customer ServiceSODA, a leading digital marketplace, is seeking a seasoned professional to lead our customer service team. As a key member of our operations team, you will be responsible for ensuring seamless customer interactions and resolving issues efficiently.Key Responsibilities:Supervise and allocate resources for a local...

The Head of Customer Experience at Groupe Limagrain Holding is responsible for leading a team of operational managers in France and Japan. Based at the headquarters in La Ménitré, you will be responsible for directing a team of 20 people indirectly and 1 manager in Japan. Your mission will be to ensure customer satisfaction, identify improvement measures,...

Job DescriptionThe Head of Business Operations is responsible for overseeing the business operations team, collaborating with the Supply Expansion & Customer Success teams to enhance performance. This role involves working cross-functionally to deliver projects, leveraging a deep understanding of Wecasa's operations to support the operations teams in...

Yassir is a leading super App in the Maghreb region, revolutionizing daily services. With operations in 45 cities across Algeria, Morocco, and Tunisia, and recent expansions into France, Canada, and Sub-Saharan Africa, we're changing the game. Backed by VCs from Silicon Valley, Europe, and beyond, we're on a mission to provide exceptional customer...

Join Our Team as a Customer Experience LeaderAt Guud Woman, we're revolutionizing menstrual health, and we're looking for a talented Customer Experience Leader to join our team. As a key member of our organization, you'll play a crucial role in shaping our customer experience strategy and ensuring that every interaction with our brand is exceptional.Key...

About the RoleWe are seeking an experienced and dynamic operations professional to lead the Planning and Performance team within Deliveroo France. As Head of Planning and Operations, you will be responsible for ensuring the success of the rider network in France, working closely with the Director of Operations and other stakeholders.The successful candidate...

Regional Head of Operations, TravelAs the Regional Head of Operations, Travel, you will play a pivotal role in enhancing travel insurance services across Europe. Reporting directly to the Global Head of Travel Operations, you will lead and inspire a dedicated team to achieve exceptional operational outcomes and elevate customer satisfaction.Key...

Job Title: Global VP of Customer CareEcoVadis is a leading provider of business sustainability ratings, and we're seeking a highly skilled Global VP of Customer Care to lead our support team. As a key member of our Engagement Services team, you'll be responsible for overseeing a team of 50+ agents and 6 Team Leaders across various locations and time...

Head of Technical Support Engineering and OperationsWe're seeking a highly experienced Head of Technical Support Engineering and Operations to lead our team in EMEA. As a key member of our organization, you'll be responsible for managing a team of senior leaders, developing and mentoring them to drive innovation and excellence in customer support.Key...

Customer Experience and Operations Director Job DescriptionSirva Bgrs Llc is seeking a highly skilled and experienced Customer Experience and Operations Director to join our team.Job SummaryThe Customer Experience and Operations Director will be responsible for leading the operational activities of our customer experience teams, ensuring that business...

Director Customer Experience and Operations Job DescriptionAs a key member of the Sirva Bgrs Llc team, the Director of Customer Experience and Operations will be responsible for leading operational activities within their teams/portfolio to ensure business objectives are met efficiently and effectively. The individual will advocate, support, and deliver...

About the RoleWe are seeking an experienced and dynamic operations professional to lead our Planning and Performance team in France. As Head of Planning and Operations, you will be responsible for ensuring the success of our rider network in France, working closely with our Global Product and Technology teams to improve systems and processes.You will be...

Job Title: Head of Operations PlanningDeliveroo is seeking an experienced Head of Operations Planning to join our team in France. As a key member of our Operations team, you will be responsible for leading the development and implementation of our operations strategy, ensuring the efficient and effective management of our delivery network.Key...

Join Our Team as a Customer Experience ExpertGuud Woman is a dynamic startup revolutionizing menstrual health. We're seeking a seasoned Customer Experience Expert to lead our customer-centric initiatives and drive business growth.Key Responsibilities:Strategic Direction: Develop and implement comprehensive customer experience strategies that align with our...

As our Head of Operations, you'll be responsible for overseeing the day-to-day operations of our product development lifecycle. This includes managing product operations software, establishing customer feedback mechanisms, and driving continuous improvement.Key skills and experience include:Experience in roadmapping, cross-functional project management, and...