Head of Customer Experience

il y a 6 heures


Paris, Île-de-France Trust In SODA Temps plein
Job Title: Head of Customer Service

SODA has partnered with a leading digital marketplace that seamlessly connects vendors and customers. Our client's innovative platform revolutionises business interactions, offering solutions for sales, marketing, and customer loyalty programs.

The Head of Customer Service will oversee all aspects of customer support, ensuring efficient resolution of both B2C and B2B customer issues within established Service Level Agreements (SLAs).

Key Responsibilities:

  • Supervise and allocate resources for a local customer service team, coordinating with the outsourced service desk.
  • Collect data, create performance reports, and provide feedback to the Head of Operations.
  • Enhance support methods, develop training programs, and implement best practices.

Requirements:

  • Dynamic and experienced leader with a strong background in customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Up to €55,000 euros, along with a bonus and benefits, including sports event tickets.
  • Opportunity to work with a leading digital marketplace and contribute to its growth and success.

Apply now and take the first step towards a challenging and rewarding career as a Head of Customer Service with SODA and our partner company.


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