Technical Support Specialist
il y a 5 jours
Job Title: Technical Support Specialist
Location: France
Salary Range: Highly Competitive
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at microTECH Global Limited. As a Technical Support Specialist, you will be responsible for providing advanced fault finding and troubleshooting support to our customers.
Responsibilities:
- Conduct advanced fault finding and troubleshooting support, targeting to resolve or escalate issues within contractual timeframe commitments.
- Manage root cause analysis investigations on site and serve as the main communication point between the customer and our company regarding technical concerns.
- Ensure that all Field Service activities are conducted within the boundaries of all applicable regulations, policies, and procedures.
- Oversee maintenance of the Technical Support SharePoint.
- Manage the set up and operation of software products and monitoring platforms.
- Assess the learning needs for the team, organize product and technical training, and ensure minimum standards are met.
Requirements:
- Education: Diploma or university degree in a technical field or at least 5 years of proven comparable professional experience in the semiconductor industry.
- Knowledge of the vacuum area or high vacuum area required.
- Good written and verbal communication skills.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes.
- Proactively seeks customer feedback and asks questions to understand customer's business.
- Continuously looks for better ways to improve efficiency, productivity, and customer satisfaction.
- Strong management skills, including the ability to plan, prioritize, and delegate.
- Excellent people management skills to manage, motivate, and develop team members.
- Able to coach/mentor and lead a team.
- Ability to support difficult decisions in changing business conditions.
- Understands and recognizes differences between individuals and fosters a collaborative environment.
- Adapts own behavior and communication style to different situations.
- Can understand and interpret technical documentation relevant to work.
- Demonstrates leadership potential with a minimum of 5 years field service experience in a relevant or related industry.
- Good command of Microsoft products.
- Flexibility and willingness to take business trips lasting several days.
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