Customer Success Manager
il y a 2 semaines
Nous recherchons un(e) stagiaire Customer Care & Success Manager pour nous aider à développer notre équipe de gestion de la relation client.
MissionVous serez chargé de maximiser la satisfaction client en leur donnant le meilleur accompagnement possible. Vous travaillerez en étroit lien avec l'équipe commerciale, marketing, technique, etc. pour échanger avec tous les pôles.
Compétences requises- Étudiant(e) en École de commerce ou équivalent
- Intérêt pour l'univers agroalimentaire, en particulier du vin
- Des supers locaux à l'image de Cuvée Privée situés en plein cœur de Paris
- Accès à notre formation pour s'initier au monde du vin
- Répondre aux questions de nos clients sur tous les canaux
- Fidéliser nos meilleurs clients de manière créative
- Gérer les réclamations client
- Suivre les envois de commandes et gérer les aléas logistiques
- Alimenter et développer le centre d'aide Cuvée Privée
- Étudier et proposer des solutions pour améliorer le service client
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