Welcome and Services Supervisor

il y a 4 semaines


Paris, Île-de-France Club Med Temps plein

Job Title: Welcome and Services Supervisor

Job Summary:

We are seeking a highly skilled Welcome and Services Supervisor to join our team at Club Med. As a key member of our reception team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Represent the Luxury by Club Med with clients and teams
  • Implement the welcome process at the reception according to service management guidelines
  • Lead the team to achieve a common objective, with a behavior and attitude aligned with the luxurious range offered by Club Med
  • Provide clients with what they need and want to ensure an enjoyable stay (excursions, taxis, spa, good contacts, recommendations...)
  • Ensure a discreet and personalized service
  • Guarantee good relations with clients and reinforce the culture and uniqueness of Club Med spirit
  • Guarantee the application of Club Med quality standards, apply hygiene and safety rules, and maintain the heritage related to hotel and leisure services
  • Drive the economic results of the reception service (respecting budgets)
  • Optimize local sales of the reception service (meals, B&B, different services)
  • Contribute to the evolution of the luxurious service in your department

Requirements:

  • Client-oriented
  • Diplomatic
  • Sense of detail
  • Available

What We Offer:

Seasonal contract. Salary adapted to skills and experience (fixed salary + bonus on objective). Accommodation and meals provided by Club Med and other advantages connected with our Club Med group.



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