Welcome and Services Supervisor

il y a 1 mois


Paris, Île-de-France Club Med Temps plein

Job Title: Welcome and Services Supervisor

About the Role:

We are seeking a highly skilled and experienced Welcome and Services Supervisor to join our team at Club Med. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:

  • Represent the Luxury by Club Med with clients and teams
  • Implement the welcome process at the reception according to the services management
  • Lead the team to achieve a common objective, with a behavior and attitude consistent with the luxurious range offered by Club Med
  • Provide guests with the necessary information and services to ensure an enjoyable stay (excursions, taxis, spa, good contacts, recommendations…)
  • Ensure a discreet and personalized service
  • Guarantee good relations with guests and reinforce the culture and uniqueness of the Club Med spirit
  • Guarantee the application of Club Med standards of quality, apply hygiene and safety rules, including the maintenance of the heritage in relation with the hotel and leisure services of which you are in charge
  • Drive the economic results of the reception service (respecting the budgets)
  • Optimize the local sales of the reception service (meals, B&B, different services)
  • Contribute to the evolution of the luxurious service in your department

Requirements:

  • Client-oriented
  • Diplomatic
  • Sense of detail
  • Available

What We Offer:

Seasonal contract. Salary adapted to skills and experience (fixed salary + bonus on objective). Accommodation and meals provided by Club Med and other advantages connected with our Club Med group.



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