Preventative Maintenance and Installation Specialist
il y a 3 jours
Job Summary:
We are seeking a highly skilled and experienced Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our Chromatography Service team, you will be responsible for providing exceptional on-site service and support to our customers in the field of analytical equipment.
Key Responsibilities:
- Perform Field Service-related duties in accordance with internal rules, customer regulations, and health and safety guidelines.
- Provide specific product support for Liquid and Ion Chromatography instruments, with the potential to expand to additional product lines as experience and technical skills develop.
- Work remotely as part of the Chromatography Service team to deliver on-site services that exceed customer expectations and foster customer loyalty.
- Develop and maintain strong relationships with customers, escalating issues as necessary to resolve critical tasks efficiently.
- Utilize web-based sales lead logging tools to ensure customers are offered relevant products and services.
- Coordinate with internal stakeholders to align activities at customer sites with the rest of Thermo Fisher Scientific.
- Optimize work schedules by coordinating with dispatch, team leaders, and other necessary partners.
- Manage company assets, including car stock, laptop computers, mobile phones, test equipment, and general tools.
- Ensure timely and accurate reporting of all activities, including field service reports and expense reports.
Requirements:
- Professional background in Electronics, Chemistry, Engineering, or related subjects.
- Minimum 1-5 years of experience servicing analytical equipment or equivalent applications specialist or end user experience.
- Excellent organizational skills, with the ability to handle multiple tasks with different priorities.
- Strong interpersonal, self-motivational, and negotiating skills.
- Proficiency in PC skills.
- Valid FR Driving License (manual).
- Willingness to travel within the appointed region (France) and throughout Europe for training and mentoring, with potential international travel to EMEA territory and the US.
- Good English skills, both verbal and written.
- Ability to work across all levels, functions, and regions.
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