Customer Success Account Manager

il y a 2 jours

IssylesMoulineaux, Île-de-France Microsoft Temps plein
Job Description

As a Customer Success Account Manager at Microsoft, you will be responsible for developing and maintaining strategic relationships with key customer stakeholders and technical professionals. Your goal will be to enable quality solution delivery and health using partnerships, and to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.

Responsibilities
  • Customer Relationship Management
    • Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.
    • Develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders.
    • Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders (including partners).
  • Technical Relevance
    • Understand, identify, and align Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.
    • Leverage broad foundational industry and technical expertise to enable customer success.
    • Identify complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and align with technical specialists to identify relevant cross-cloud technology solutions.
  • Customer Success Leadership
    • Engage in conversations with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
    • Lead the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities.
    • Proactively identify, monitor, and mitigate actual and potential blockers to consumption through data analysis and customer feedback.
Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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