Service Delivery Manager

il y a 1 mois


Paris, Île-de-France NEURONES Temps plein

NEURONES recrute un(e) Service Delivery Manager pour renforcer son équipe experte en conseil sur les fonctions métiers des entreprises.

Missions clés :

  • Être le point d'entrée du client et garantir la satisfaction de ses besoins.
  • Encadrer et accompagner les collaborateurs de votre périmètre pour atteindre les objectifs de l'entreprise.
  • Construire et animer des plans d'actions pour résoudre les incidents, les crises ou les problèmes.
  • Piloter et garantir le respect des objectifs de production (SLA, SLR).

Compétences requises :

  • Excellentes compétences en gestion de projet et en coordination.
  • Capacité à communiquer efficacement avec les clients et les équipes.
  • Connaissance approfondie des processus métier et des technologies associées.

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