Luxury Hotel Operations Manager
il y a 1 semaine
As a key member of the Accor team, we are seeking a skilled and experienced Duty Manager to join our Front Office team at Pullman Hotel in Sydney Olympic Park. The successful candidate will be responsible for ensuring exceptional guest experiences across our Novotel and Ibis hotels.
Duties and Responsibilities
- Lead and support daily operations of Front Office and other departments as required.
- Drive key performance indicators (KPIs) including guest satisfaction, loyalty sign-ups, and upselling.
- Take initiative to ensure positive and productive interactions with guests.
- Actively resolve guest requests, complaints, and challenges.
- Assist with front office activities from check-in to check-out, adhering to all procedures.
- Maintain brand standards.
- Support the Front Office Manager in rostering, working within budgeted payroll.
- Be responsible for the health and safety of all patrons, guests, and staff members.
Qualifications and Requirements
- Experience in a similar role or environment, preferably in mid-scale or luxury hotels.
- Demonstrated ability to 'surprise' guests.
- Confidence and ability to delight and resolve guest issues.
- Time management and multi-tasking skills.
- High security awareness.
- Experience in Opera Cloud preferred.
- Must have a current NSW RSA and Senior First Aid Certificate.
- Open manual driver's license is advantageous.
- Flexibility to work varied shifts, including weekends and public holidays, as per business demands.
- Unlimited work rights in Australia.
What We Can Offer You
- Accor discounts on F&B and accommodation worldwide.
- Discounted meals and beverages.
- Generous 'refer a friend' incentives.
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