Customer Operations Specialist
il y a 3 jours
We are seeking a highly skilled Customer Operations Specialist to join our team at Planet Pharma. This is an exciting opportunity for a professional with excellent organizational and communication skills to manage a portfolio of instruments, ensure effective planning, coordination, and administration of maintenance and service activities on behalf of our clients.
About the Role:
This role involves overseeing both contracted and ad-hoc services, ensuring compliance with safety, quality, and contractual objectives, and contributing to customer satisfaction. You will act as the primary point of contact for service providers and coordinate their visits to the client's site.
The successful candidate will plan and organise preventive and corrective maintenance for instruments, including validation services. They will also manage contractor inductions, safety checks, and compliance with site procedures. Additionally, they will oversee service-related administration, including updating systems, tracking work orders, and ensuring timely invoicing for out-of-contract services.
Key Responsibilities:
- Manage a portfolio of instruments, ensuring effective planning, coordination, and administration of maintenance and service activities
- Oversee both contracted and ad-hoc services, ensuring compliance with safety, quality, and contractual objectives
- Act as the primary point of contact for service providers and coordinate their visits to the client's site
- Plan and organise preventive and corrective maintenance for instruments, including validation services
- Manage contractor inductions, safety checks, and compliance with site procedures
- Oversee service-related administration, including updating systems, tracking work orders, and ensuring timely invoicing for out-of-contract services
Requirements:
To be successful in this role, you will need:
- Proficiency in ERP systems and intermediate-level MS Office Suite (especially Excel)
- Professional English proficiency (reading, writing, and speaking)
About Us:
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its headquarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Salary:
We offer a competitive salary of £40,000 - £60,000 per annum depending on experience.
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