Technical Customer Success Associate
il y a 4 semaines
Become part of a dynamic team at Hostinger, where we empower individuals to succeed online. Our global community of 900 professionals supports 2.5 million clients across 150 countries, helping them build and grow their online presence.
We're seeking a Junior Technical Customer Success Specialist to join our team. If you're passionate about IT and customer service, this role is perfect for you.
The Role
- Provide exceptional customer service by resolving technical issues via live chat and tickets in a timely manner
- Apply problem-solving skills and resourcefulness to deliver outstanding customer experiences
- Empower customers to achieve online success by providing expert technical guidance
- Stay up-to-date with the latest IT trends and technologies to deliver impactful work on a global scale
Ideal Profile
- Native or near-native English proficiency to communicate with customers and the team
- Excellent Spanish language skills to communicate with customers
- High IT curiosity and technical understanding
- Ability to multitask and handle multiple customer inquiries simultaneously
- High emotional intelligence, with the ability to read customers' sentiment and reflect back on feedback provided
- Strong problem-solving skills and the ability to think critically when addressing tasks
- Ability to show empathy, tactfulness, and proactivity when interacting with customers
- Hunger for growth and a can-do attitude
- A curious and always learning mindset
- A typing speed of ≥ 50 WPM
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines
- A computer with the following parameters: RAM - 16 GB or higher, Processor - Intel i3, i5, i7, 10th generation or later
- Operating system: Windows 10, Mac OS X, or Linux
- Ability to boost the internet speed to at least 50 Mbps
- Experience in the customer service field is a plus
What's on Offer?
- Work alongside best-in-class talent
- Fantastic work culture
- A role that offers a breadth of learning opportunities
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