Junior Technical Customer Success Specialist

il y a 5 jours


La Cayenne de Seudre, Nouvelle-Aquitaine, France Hostinger Temps plein

About Hostinger

Hostinger is a leading web hosting company that provides world-class solutions for individuals and businesses to succeed online.

The Role

  • As a Junior Technical Customer Success Specialist, you will be responsible for providing exceptional customer support by communicating with clients and troubleshooting technical issues via live chat and tickets in a timely manner.
  • You will apply problem-solving skills and resourcefulness to show customers what customer obsession is really about.
  • As a true ambassador, you will empower our customers to build their online success by delivering impactful work on a global scale.

Ideal Profile

  • You will have C1 or native written and spoken English proficiency to communicate with customers and the team.
  • Excellent skills in Spanish are required to communicate with customers.
  • You will have high IT curiosity and technical understanding.
  • Ability to multitask and handle multiple customer inquiries simultaneously.
  • High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided.
  • Strong problem-solving skills and the ability to think critically when addressing tasks.
  • Ability to show empathy, tactfulness, and proactivity when interacting with customers.
  • Hunger for growth & a can-do attitude.
  • A curious and always learning mindset - if you don't know, how can you find out more?
  • Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
  • A typing speed of ≥ 50 WPM.
  • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
  • Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
  • A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
  • Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
  • Ability to boost the internet speed to at least 50 Mbps.
  • Experience in the customer service field is a plus.

What's on Offer?

  • Work alongside & learn from best in class talent.
  • Fantastic work culture.
  • A role that offers a breadth of learning opportunities.


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