Duty Operations Manager

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Duty Manager

Job Summary:
Accor is seeking a Duty Manager to oversee the front office operations at our hotel. The successful candidate will be responsible for managing a team, ensuring exceptional guest service, and maintaining high standards of quality.

Key Responsibilities:
  • Lead a team of front office staff to provide exceptional guest service and maintain high standards of quality.
  • Manage and coordinate front office operations, including check-in, check-out, and guest services.
  • Ensure compliance with hotel policies and procedures, as well as local laws and regulations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.

Requirements:
  • Degree in Hospitality Management or a related field.
  • Minimum 2 years of experience in a front office leadership role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and make sound decisions under pressure.
  • Fluent English language skills, with the ability to communicate effectively with guests and colleagues.

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