Client Services Representative
il y a 6 jours
With a presence in the United States, Canada, France, and the United Kingdom, we operate the world's largest fleet of advanced full-flight simulators and offer award-winning maintenance training at our Learning Centers and training locations.
Our mission is to empower our customers to achieve their goals and succeed in the aviation industry.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to explore this exciting opportunity.
"}, {"h2": "Job Summary", "p": "We are seeking a highly skilled and customer-oriented Client Services Representative to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and support to our clients and guests.
Your primary role will be to manage multiple phone lines, provide administrative support, and ensure a seamless customer experience. You will also be responsible for maintaining visitor logs, running Export Compliance, and providing client schedules by email, print, or through our FSI app.
If you have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
"}, {"h2": "Key Responsibilities", "ul": [{"li": "Greet and welcome clients and guests at the front desk"}, {"li": "Conduct center tours as required"}, {"li": "Maintain visitor log and run Export Compliance as required"}, {"li": "Responsible for client hotel and car accommodations, luggage tags"}, {"li": "Provide client schedules by email, print, or through the FSI app"}, {"li": "Responsible for Client Welcome Packets"}, {"li": "Assist clients with client-facing app login issues (i.e. FlightBag and FlightSafety App)"}, {"li": "Assist with creating Client Roster Report and other enterprise reports as needed by center"}, {"li": "Assist with check-in and client electronic training folder"}, {"li": "Responsible for shipping/mailing of completion documents"}, {"li": "Assist with center supply inventory, front desk upkeep, gift shop sales as needed"}, {"li": "Assist with accounts payable invoices and processing monthly sales tax report as needed"}, {"li": "Assist with customer lunches and customer-specific center requirements"}, {"li": "Notary public duties as needed"}, {"li": "Responsible for TSA application, processing, and tracking"}, {"li": "Responsible for M-1 Visa and Visa Invitation Letters process"}, {"li": "Process all client training completion documents and associated processes to include managing the ROT dashboard"}, {"li": "Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed"}, {"li": "May be responsible for training entry-level Customer Support teammates"}]}, {"h2": "Requirements", "ul": [{"li": "Associate degree (AA) from a two-year college or technical school preferred"}, {"li": "Must be legally authorized to work in France"}]}, {"h2": "Preferred Qualifications", "ul": [{"li": "One to two (1-2) years related experience in related field such as customer service, hospitality, or administration"}]}, {"h2": "What We Offer", "p": "At FlightSafety International, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to explore this exciting opportunity.
"}, {"h2": "Equal Opportunity Employer", "p": "FlightSafety International is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
"}
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