Graduate Technical Support Specialist

il y a 3 semaines


Paris, Île-de-France Datadog Temps plein
About the Role

We are seeking a highly motivated and detail-oriented Graduate Technical Support Engineer to join our Technical Solutions team at Datadog. As a key member of our team, you will play a critical role in providing exceptional technical support to our customers, ensuring their success with our platform.

Key Responsibilities
  • Engage with customers through multiple channels, including ticketing systems, live chat, and screen sharing tools, to identify and resolve technical support requests.
  • Reproduce technical issues and dive into Datadog's 400+ integrations to provide in-depth solutions.
  • Become certified in product demos and lead presentations to customers, showcasing the capabilities of our platform.
  • Participate in product conversations with internal teams, providing valuable feedback from customer interactions.
  • Develop expertise in one or more Datadog product areas, becoming a trusted resource for customers and internal teams alike.
Requirements
  • CS/Engineering major or Bootcamp graduate with a strong foundation in computer science and programming principles.
  • Active contributor to open-source projects, with a demonstrated ability to collaborate and learn from others.
  • Self-motivated, detail-oriented, and committed to continuous learning, with a passion for technology and innovation.
  • Effective written and verbal communicator, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Basic knowledge of Linux and programming experience, with a willingness to learn and adapt to new technologies.
What We Offer
  • Competitive global and US benefits, including health insurance, retirement plans, and paid time off.
  • New hire stock equity (RSUs) and employee stock purchase plan, providing opportunities for long-term growth and financial stability.
  • Continuous career development and pathing opportunities, with a focus on professional growth and advancement.
  • Product training and development, enabling you to become an expert in Datadog's products and services.
  • A dynamic and inclusive workplace culture, with a focus on collaboration, creativity, and innovation.


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