Technical Support Specialist

il y a 3 semaines


Paris, Île-de-France Fortinet, Inc. Temps plein
Job Description

Fortinet is seeking a skilled Systems Engineer to join our team in Paris, France. As a key member of our sales organization, you will work closely with sales representatives to provide technical support and guidance to customers.

Responsibilities:

  • Assist in qualifying sales leads from a technical standpoint.
  • Provide technical expertise on sales calls, answering customer questions on features, specifications, and functionality.
  • Conversant with networking applications and solutions.
  • Lead technical contact for identified accounts, working closely with the technical support team and engineering to resolve customer issues.
  • Provide post-sales training to customers.

Required Skills:

  • 5-8 years of experience in technical/pre-sales support as a sales or systems engineer.
  • 5-8 years of experience in LAN/WAN/Internet services administration.
  • Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP.
  • Knowledge of routing, switching, VPN, LAN, WAN, network security, intrusion detection, and anti-virus technologies.
  • Experience with encryption and authentication technologies.
  • Strong presentation skills.

Education:

  • Bachelor's degree or equivalent experience. Graduate degree preferred.

Fortinet is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected characteristic.



  • Paris, Île-de-France Fortinet Temps plein

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Fortinet team. The ideal candidate will have a strong understanding of DNS, NFS, SMTP, HTTP, and TCP/IP.Key Responsibilities:Provide technical assistance to customers and internal teams.Assist in pre-sales activities, including qualifying sales leads and providing...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Dextra Group Temps plein

    Key ResponsibilitiesThe Technical Support Specialist will be responsible for ensuring the availability of documentation for all DEXTRA equipment. This includes making available machine handbooks, BEPQM, and TOOLS & consumables references. They will also train and monitor client personnel on equipment operation and maintenance.Commissioning and...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Yuzzit Temps plein

    Technical Support SpecialistYuzzit is a SAAS solution provider looking for a Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for providing first-level online user support, qualifying problems, and passing on information to the technical team.You will also intervene with customers to train new users,...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France TP ICAP Group Temps plein

    Technical Support SpecialistTP ICAP Group is a leading provider of market infrastructure, offering clients access to global financial and commodities markets. We are seeking a Technical Support Specialist to provide quality support services to our various brands.Key Responsibilities:Diagnose and resolve technical issues faced by end-users, including...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Datadog Temps plein

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Fortinet, Inc. Temps plein

    Job Title: Technical Support SpecialistJob Summary:Fortinet, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and internal teams, ensuring the smooth operation of our products and services.Key Responsibilities:Provide...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Azurreo Temps plein

    Job SummaryAzurreo is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, analyzing product issues, and resolving technical problems.Key ResponsibilitiesAnalyze customer product issues and provide real-time supportHandle support ticket...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France American Express Global Business Travel Temps plein

    Technical Support SpecialistAs a Technical Support Specialist at American Express Global Business Travel, you will be responsible for providing technical support to our clients via the Neo Care portal. Your primary focus will be on researching and diagnosing complex issues, providing consultative guidance to customers, and responding within established SLAs....

  • Technical Support Specialist

    il y a 2 semaines


    Paris, Île-de-France Datadog Temps plein

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Tyne Theatre and Opera House Temps plein

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Tyne Theatre and Opera House. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via email, chat, and phone.Provide timely and effective technical support to clientsCollaborate with...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Fortinet Temps plein

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to work closely with our sales team in a defined territory. The successful candidate will be responsible for providing technical support to our customers, assisting in pre-sales, sales calls, and post-sales activities.Key Responsibilities:Pre-sales - assist in qualifying sales...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Azurreo Temps plein

    Azurreo's Technical Support SpecialistAs a Technical Support Specialist at Azurreo, you will provide real-time support to customers on advanced technical architecture, environment, and support issues. Your responsibilities will include handling support ticket escalations, analyzing product defect reports, and resolving customer issues by recreating test...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France 161 TP ICAP (Europe) SA Temps plein

    Technical Support SpecialistAt TP ICAP, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch support to our end-users, ensuring they have the tools and resources they need to succeed.Key Responsibilities:Diagnose and resolve technical issues with software,...

  • Senior Technical Specialist

    il y a 4 semaines


    Paris, Île-de-France Marshall Temps plein

    Job Title: Senior Technical SpecialistThis is a unique opportunity for a highly skilled and experienced technical specialist to join our team at Marshall. As a Senior Technical Specialist, you will be responsible for providing technical support services and engineering reach back to our customers in the French Air Force.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    il y a 4 semaines


    Paris, Île-de-France Addactis Temps plein

    Join Addactis and Shape the Future of RiskTech and RegTechWe are seeking a highly skilled Technical Support Specialist to join our team in LATAM. As a key player in our journey to develop the market, you will play a pivotal role in supporting our customers in implementing our RiskTech and RegTech solutions.Key Responsibilities:External Support (80%): Provide...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France microTECH Global Limited Temps plein

    Job Title: Technical Support SpecialistLocation: FranceSalary Range: Highly CompetitiveJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at microTECH Global Limited. As a Technical Support Specialist, you will be responsible for providing advanced fault finding and troubleshooting support to our...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Twingate Temps plein

    Job SummaryWe are seeking a Technical Support Specialist to join our team at Twingate. As a key member of our support team, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive issue resolution.Key ResponsibilitiesTechnical Support: Provide technical...

  • Technical Support Specialist

    il y a 1 semaine


    Paris, Île-de-France Groupe Crédit Coopératif Temps plein

    About the Role:As a Technical Support Specialist at {company}, you will be responsible for providing timely and effective technical assistance to customers. Your primary goal will be to resolve customer issues efficiently and ensure customer satisfaction. You will work closely with the IT team to identify and troubleshoot technical problems, and provide...

  • Technical Support Specialist

    il y a 3 semaines


    Paris, Île-de-France Cryptio Temps plein

    Cryptio is a leading provider of enterprise-grade crypto back-office solutions. We're seeking a skilled Technical Support Specialist to join our L2 Support squad, focusing on delivering exceptional technical support to our enterprise customers.Key Responsibilities:* Provide timely and effective technical support to customers* Collaborate with the L1 Support...

  • Technical Support Specialist

    il y a 4 semaines


    Paris, Île-de-France Hive Logistics Temps plein

    Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Hive Logistics. As a key member of our Technical Implementation Team, you will be responsible for providing world-class support to our customers, ensuring a smooth and positive experience with the Hive App.Key Responsibilities:Provide technical...