Technical Support Specialist
il y a 5 jours
Job Title: Systems Engineer
Fortinet is seeking a skilled Systems Engineer to provide technical support and expertise to our sales organization. The ideal candidate will have a strong understanding of networking applications and solutions, as well as excellent communication and presentation skills.
Responsibilities:
- Assist in qualifying sales leads from a technical standpoint.
- Be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications, and functionality to integration.
- Conversant with networking applications and solutions.
- Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate, and resolve customer's technical issues.
- Provide assistance to identified customers with post-sales training.
Requirements:
- 5–8 years experience in technical/pre-sales support as a sales or systems engineer.
- 5–8 years experience in LAN/WAN/Internet services administration.
- Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP.
- Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
- Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES.
- Experience with encryption and authentication technologies required.
- Strong presentation skills.
- Bachelors Degree or equivalent experience. Graduate degree preferred.
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