Customer Support Lead
il y a 1 jour
Job Summary:
The Customer Support Lead is a key member of the Customer Experience team, responsible for providing exceptional support to customers using Flight Operations Solutions. This role requires a strong understanding of the product and its applications, as well as excellent communication and problem-solving skills.
Responsibilities:
- Represent and relay the customer experience within Customer Support & Services
- Prepare and manage Entry Into Service
- Daily Support on Flight Operations Solutions Services and products operation
- Organize and manage Customer events such as workshops, support seminars, training sessions
- Developing / Proposing improvements on support procedures, operating modes and team organization
- Proposing improvements on NAVBLUE products and services
Requirements:
- 5 years of experience in a customer service role
- Aviation/Airline experience would be beneficial
- Experience providing product training
- Flysmart+ knowledge is highly recommended
- At least 3 years of experience on EFB (Electronic Flight Bag) product suite including EFF (Electronic Flight Folder)
About Us:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.
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