Customer Support Lead

il y a 1 jour


Toulouse, Occitanie, France airbus Temps plein
Job Description:

Job Summary:

The Customer Support Lead is a key member of the Customer Experience team, responsible for providing exceptional support to customers using Flight Operations Solutions. This role requires a strong understanding of the product and its applications, as well as excellent communication and problem-solving skills.

Responsibilities:

  • Represent and relay the customer experience within Customer Support & Services
  • Prepare and manage Entry Into Service
  • Daily Support on Flight Operations Solutions Services and products operation
  • Organize and manage Customer events such as workshops, support seminars, training sessions
  • Developing / Proposing improvements on support procedures, operating modes and team organization
  • Proposing improvements on NAVBLUE products and services

Requirements:

  • 5 years of experience in a customer service role
  • Aviation/Airline experience would be beneficial
  • Experience providing product training
  • Flysmart+ knowledge is highly recommended
  • At least 3 years of experience on EFB (Electronic Flight Bag) product suite including EFF (Electronic Flight Folder)

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.


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