Customer Service Representative

il y a 8 heures


Greater Rouen Metropolitan Area, France Christofle Temps plein
Poste : Chargé(e) de Service Clients

Nous recherchons un(e) Chargé(e) de Service Clients pour notre manufacture à Yainville - Normandie.

Principales missions :

  • Relations clients BTC et BTB : contacts téléphoniques et email via Zendesk
  • Aide à la navigation et renseignements des clients
  • Suivi des commandes internet, de la prise de commande jusqu'à la livraison
  • Participation aux actions commerciales et contribution au CA
  • Édition et suivi de devis, création de compte client et commande avec génération de lien de paiement sécurisé
  • Traitement des retours et échanges, traitement des réclamations clients e-commerce et autres canaux
  • Participation à l'optimisation du site internet
  • Suivi et gestion du stock dédié WEB

Profil :

De formation minimum Bac+2, vous disposez de fortes compétences en commerce et relation clients.

Vous avez l'esprit commercial et le sens du service.

Une expérience dans la relation clients serait la bienvenue.



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