IT Support Manager

il y a 3 jours


Paris, Île-de-France Asana Temps plein
Job Description

Job Title: IT Support Manager

Job Summary:

We are seeking an experienced IT Support Manager to join our team at Asana. The successful candidate will be responsible for providing technical support to our users across the EMEA region, ensuring a consistent and high-quality experience.

Key Responsibilities:

  • Provide technical support to users across the EMEA region, including troubleshooting hardware and software issues.
  • Manage IT onboarding experience and welcome sessions for new employees.
  • Oversee IT support operations across the EMEA region, ensuring consistent global experience and adapting to various time zones as needed.
  • Partner with regional leadership across multiple teams to surface concerns and risks, and share regional recommendations for best practices with IT pillar leads.
  • Manage system access and software deployment for Asana's users, including responding to IT support requests and managing inventory.

Requirements:

  • 5+ years of experience in IT support roles, including basic AV and networking skills.
  • Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk, or similar.
  • Experience managing executive support and partnering with cross-functional leadership to improve tools and processes.

What We Offer:

  • A comprehensive compensation package that includes base salary, equity, and benefits.
  • A career coaching and support program to help you grow and develop in your role.
  • A long-term savings or retirement plan to help you plan for your future.
  • In-office culinary options to cater to your dietary preferences.

About Asana:

We are a technology company that is committed to building a diverse, equitable, and inclusive company culture. We believe in supporting our employees to do their best work and thrive, and we are always looking for individuals who care about building technology that drives positive change in the world.


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