Guest Service Supervisor
il y a 4 semaines
Job Description:
As a Guest Service Supervisor at Mövenpick Resort Phan Thiet, you will be responsible for ensuring the smooth operation of the front office during your assigned shift. This includes conducting shift briefings, providing input for Front Office meetings, and maintaining complete knowledge of all food & beverage services, outlets, and hotel services/features.
Key Responsibilities:
- Conduct shift briefings to ensure hotel activities and operational requirements are known
- Provide input for Front Office meetings
- Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features
- Supervise front office operations during assigned shift, including maintenance of guest information, local events, and occupancy statistics
- Supervise cashiering activities during shift, including cash handling, banking procedures, and debtor control
- Conversant with emergency evacuation and fire procedures
- Implement assigned tasks during emergencies, such as fires, power failures, and bomb threats
- Work with Superior and Human Resources on manpower planning and management needs
- Work with Superior and Director of Finance in the preparation and management of the Department's budget
Requirements:
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management, or equivalent
- Minimum 1 year experience in front office/guest services or related discipline, including supervisory experience
- Proficient in the use of Microsoft Office and OPERA
- Problem-solving and organizational abilities
- Ability to work independently and as part of a team
- Fluency in English
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