Delivery Solutions Architect
il y a 3 semaines
We are seeking a skilled Delivery Solutions Architect to join our team at Databricks. As a technical lead, you will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in key accounts. Your role will involve ensuring customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads.
This is a hybrid technical and commercial role, requiring you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to the Senior Manager for Delivery Solutions Architects in the region as part of the Field Engineering organisation.
The key responsibilities of this role include:
- Engaging with the Solutions Architect to understand the full Use Case Demand Plan for prioritised customers.
- Leading the Post-Technical Win technical account strategy and execution plan for the majority of Databricks Use Cases within our most strategic accounts.
- Being the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks.
- You will be the first contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations.
- Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise.
- Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services resources on the delivery of PS Engagement proposals.
- Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs.
- Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover key work streams.
Requirements
For this role, we are looking for someone with 7+ years of experience where they have been accountable for technical project / program delivery within the domain of Data and AI and where they can contribute to technical debate and design choices with our customers. Your programming experience in a core language (i.e. one of Python, SQL, Scala, Spark) will be advantageous. Additionally, experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role is preferred. Understanding of solution architecture related distributed data systems is also essential. If you have experience resolving complex and important escalation with senior customer executives, conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects, you will be well-suited for this role. English is the primary working language for this position, however, Fluent in French is also required. You will be based in Ile-de-France (Paris region) or within commutable distance to Paris for a hybrid schedule and will be required to travel up to 20-30% for customer meetings and internal events/training. If you are a motivated and detail-oriented professional with a passion for data and AI, we encourage you to apply for this exciting opportunity at Databricks.
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