Delivery Solutions Architect

il y a 2 semaines

Paris, Île-de-France Databricks Temps plein
About This Role

We are seeking a skilled Delivery Solutions Architect to join our team at Databricks.

In this role, you will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your assigned customers. You will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected.

This is a hybrid technical and commercial role. It is commercial in the sense that you will own and drive growth in your assigned customers and use cases through leading your customers' stakeholders, owning executive relationships, building plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation.

You will report directly to the Senior Manager for Delivery Solutions Architects in the region as part of the Field Engineering organisation.

Mandatory Requirements
  • Fluent in French and English (Business-level proficiency minimum)
  • Based in Ile-de-France (Paris region) or within commutable distance to Paris for a hybrid schedule.
  • Flexible to travel for customer meetings and internal events/training (up to 20-30%.
The Impact You Will Have
  • You will engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritised customers.
  • Lead the Post-Technical Win technical account strategy and execution plan for the majority of Databricks Use Cases within our most strategic accounts.
  • Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks.
  • You will be the first contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations.
  • Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise.
  • Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services resources on the delivery of PS Engagement proposals.
  • Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs.
  • Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover key work streams.
What We Look for
  • 7+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with our customers
  • Programming experience in a core language (i.e. one of Python, SQL, Scala, Spark)
  • Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role. Technical program or project management experience will be advantageous for the role scope.
  • Understanding of solution architecture related distributed data systems
  • Experience resolving complex and important escalation with senior customer executives
  • Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects

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