Digital Account Strategist

il y a 4 semaines

Paris, Île-de-France 1000heads Temps plein

About the Role

We are seeking a highly skilled Digital Account Strategist to join our Client Services team at 1000heads. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, managing accounts, and delivering projects to the highest standard.

Main Responsibilities

  • Client Relationships
    • Building relationships: listen, understand, and empathise with individual client requirements and consistently exceed their expectations
    • Relationship leadership: setting the tone for relationship management and client services, and being our clients' senior, day-to-day contact / escalation point
    • Business reviews: leading on the creation and delivery of client reviews (with senior clients)
  • Account Management
    • Brand immersion: developing a clear understanding of your clients' brand(s), category, customers, and cultural sphere
    • Finger on the pulse: monitoring and understanding your clients' markets and awareness of market issues and competitive activity
    • Keep clients informed: ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
    • Account organisation: maintaining a central repository of essential client information
    • Team leadership: guiding a team to deliver effective social media activity for a range of clients and projects
    • Quality control: overseeing and owning the overall quality of the final deliverables on projects that you manage
  • Commercial Leadership
    • Commercial management: ensuring all client servicing levels are acceptable and billing is completed on time
    • Account profitability: ensuring that scoping is accurate and sensitive to the client's requirements and budgets
    • Account growth: taking a proactive approach to client relationship development, building growth strategies and service evolution plans to improve the client experience
  • Project Management
    • Briefing management: assisting in creation of project briefs, briefing-in and working with members of the wider team to develop an idea, strategy, or campaign tactic
    • Project planning: develop effective project plans and project specification documents
    • Project scoping: producing accurate scope of work documents, and ensuring alignment with Business Director and the client before work proceeds
    • Project governance: ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens
    • Integrated thinking: leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
    • Creative excellence: consistently developing innovative and creative ideas and solutions for client campaigns
  • New Business Acquisition
    • New business comms: collaborating with the Business Director on new business outreach and comms management
    • Proposal development and pitching: collaborating with the Business Director and wider team to develop and deliver proposals and pitches to new brands / existing clients' French teams

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