Technical Support Specialist

il y a 5 jours

AixenProvence, Provence-Alpes-Côte d'Azur, France Corcentric Temps plein

Role Overview:

As a Technical Support Specialist at Corcentric, you will be part of a collaborative team within a dynamic, entrepreneurial global organization. Your primary responsibility will be to provide exceptional customer support by answering technical and non-technical questions, resolving issues related to Corcentric software solutions, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer support requests via phone and email in a professional and timely manner.
  • Mitigate customer confusion or frustration through effective communication.
  • Utilize resources and tools for troubleshooting and researching issues to identify root cause and resolution.
  • Support, document, prioritize, and track incidents reported by customers.
  • Evaluate and escalate cases to senior resources and follow documented escalation procedures.
  • Acquire and maintain knowledge of relevant products, service offerings, and support policies to provide accurate solutions.
  • Act as the voice of the customer by gathering and conveying feedback internally regarding product improvement and enhancement suggestions.
  • Achieve high levels of customer satisfaction.
  • Participate in a team environment, collaborating with cross-functional teams and management throughout Corcentric.

Requirements:

You'll need to have:

  • Experience in customer support or technical support with excellent rapport and relationship-building skills.
  • Exceptional customer service skills, a passion for technology, and strong troubleshooting skills.
  • Fluency in both French and English.
  • A good understanding of software applications and SaaS platforms.
  • Excellent verbal and written communication skills, with a service-oriented attitude.
  • Strong problem-solving and analytical skills.
  • Reliability, along with a strong work ethic.
  • Demonstrated ability to multitask, remain organized, and prioritize between multiple projects.
  • High proficiency with Windows applications (Excel, Word, PowerPoint).

Preferred Qualifications:

You'll find it helpful to have:

  • A Bachelor's degree or comparable training, certification.
  • Knowledge of accounting concepts.
  • Additional European language skills (Spanish).
  • Database research experience.

About Corcentric:

Corcentric is a global organization with a relaxed yet hardworking team. We offer a hybrid work schedule, with three days working from home and two days at the office each week. We're looking for someone to join our team and contribute to our growth and success.

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