L2 Technical Support Specialist

il y a 3 semaines

Paris, Île-de-France Capgemini Temps plein

Capgemini is a prominent global entity dedicated to collaborating with organizations to revolutionize and oversee their operations by leveraging advanced technological solutions.

Location: any state of Mexico

Industry - Sector: Financial Services – Banking

Key Responsibilities:

  • Provide L2 Technical Support

Required Qualifications:

  • Proven experience in a Level 2 support role
  • Strong communication abilities to effectively convey technical and functional details of development and production issues to facilitate solutions with Application Development teams and senior management
  • Familiarity with ITIL processes, including Service Management and Knowledge Management
  • Proficient in SQL (Pl/SQL)
  • Ability to analyze joins, stored procedures, and triggers
  • Mandatory experience with Unix and Shell Scripting
  • Competent in monitoring processes and identifying script errors
  • Hands-on experience in reading and debugging code (Java or any Object-Oriented Programming language)
  • Skilled in troubleshooting and debugging, with the capability to perform Root Cause Analysis (RCA)

Ability to work under pressure, maintain quality standards, and focus on results

What You Can Anticipate in Your Career with Capgemini:

  • Collaborate in a team-oriented environment, where consultants will engage in the analysis, design, and development of technology-driven solutions for clients.
  • Work alongside technical, functional, and industry experts to support the development, implementation, and integration of innovative system solutions, utilizing various methods, techniques, and tools.
  • Enhance client satisfaction by delivering timely and value-added services and work products.
  • Enjoy a competitive compensation and benefits package.
  • Capgemini boasts a diverse workforce of over 340,000 professionals in Mexico, distributed across multiple locations.
  • Experience Capgemini's unique working methodology, the Collaborative Business ExperienceTM, which incorporates the Rightshore global delivery model.

You Will Appreciate This Role Because:

  • Capgemini is committed to providing each new hire with a unique experience through our recruitment and onboarding processes, as well as supporting your career and professional skill development.
  • The company fosters a collaborative atmosphere that upholds values such as Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
  • Capgemini promotes a developmental environment that empowers you to take initiative, planning for your growth both horizontally and vertically.

At Capgemini Mexico, we strive to attract top talent and are dedicated to fostering a diverse and inclusive workplace, ensuring no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcomed and will be evaluated based on merit relative to the job and/or experience for the position.

Ref. code:

When you join Capgemini, you become part of a larger mission.

Discover how our recruitment process works, including application procedures and next steps.

To help you excel during the interview process, we offer valuable interview tips to prepare you for the big day.

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