Customer Experience Specialist

il y a 7 heures


Puteaux, Île-de-France Novo Nordisk Temps plein
About the Role

We are seeking a highly skilled Customer Experience Professional to join our Customer Engagement and Business Excellence Department. As a key member of our team, you will play a critical role in driving customer-centricity across our organization.

Main Responsibilities
  • Develop and Implement Customer Feedback Programs: Design and execute surveys, focus groups, and other research methods to gather insights on customer experiences and preferences.
  • Analyze and Interpret Customer Data: Use data analytics tools to identify trends, patterns, and areas for improvement in customer satisfaction and loyalty.
  • Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and product teams to ensure customer needs are integrated into business strategies and product development.
  • Communicate Customer Insights: Present findings and recommendations to senior leadership and other stakeholders to inform business decisions.
Requirements
  • Education: Bachelor's degree in business, marketing, or a related field.
  • Experience: At least 3 years of experience in a customer-facing role or a related field.
  • Skills: Excellent communication and interpersonal skills, customer-centric mindset, strong problem-solving and analytical skills, fluency in French and English.
About Novo Nordisk

We are a global healthcare company that values our employees and strives to create a work environment that supports work-life balance and career growth. We are committed to making a positive impact on people's lives and are looking for talented individuals who share our vision.



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