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Customer Experience Specialist
Il y a 2 mois
We are seeking a highly skilled Customer Experience Professional to join our Customer Engagement and Business Excellence Department. As a key member of our team, you will be responsible for driving customer-centric initiatives and ensuring exceptional customer experiences across our organization.
Key Responsibilities- Develop and implement the Voice of the Customer program, including satisfaction surveys and market research, to inform business decisions and drive growth.
- Define and measure performance indicators to ensure a high level of customer satisfaction and identify areas for improvement.
- Contribute to the dissemination of the customer culture across the organization, ensuring all employees are aligned with our customer-centric strategy.
- Analyze CRM data and propose external data sources to identify growth drivers and areas of concern.
- Participate in conferences, events, and workshops to stay up-to-date on the latest customer experience trends and best practices.
- Bachelor's degree in business, marketing, or a related field.
- At least 3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Customer-centric mindset, strong problem-solving and analytical skills.
- Fluency in French and English.
At Novo Nordisk, we value our employees for the unique skills they bring to the table. We work continuously to bring out the best in them and create an inclusive culture that celebrates diversity. Our employees are our greatest asset, and we rely on their collective potential and collaboration to drive change and defeat serious chronic diseases.
