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Il y a 2 mois
We are seeking an IT Operations Support Technician to join our team in Paris. As part of our ongoing expansion, Pigment is structuring its Internal IT department to support over 450 end users across the organization.
Key Responsibilities- Provide first-line technical support to internal users, addressing software, hardware, and office services issues.
- Diagnose and troubleshoot complex IT issues, coordinating with external vendors when necessary to resolve software/hardware failures, network issues, and other technical challenges.
- Assist with the decommissioning of IT resources during offboarding, maintaining security protocols throughout.
- Manage IT asset inventory, ensuring all hardware and software are tracked, maintained, and replenished as needed.
- Develop and maintain comprehensive documentation for IT procedures, end-user guides, and technical troubleshooting processes.
- Strong technical troubleshooting skills with a deep understanding of MacOS, Windows, and Linux environments.
- Familiarity with IT hardware, including laptops, printers, AV systems, and network devices.
- Excellent problem-solving skills, able to quickly diagnose and resolve technical issues.
- Organized & Detail-Oriented: Ability to manage multiple tasks simultaneously, maintain detailed documentation, and ensure all IT assets are properly accounted for.
This role offers an opportunity to be part of a dynamic IT team in a fast-growing company. We believe diversity is a strength and fosters innovation. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
