Expert Support Kiosque IT

il y a 7 jours


Caen, Normandie, France GROUPE ARTEMYS Temps plein
Poste d'Expert Support Kiosque IT

Vous rejoignez GROUPE ARTEMYS, un acteur majeur dans le secteur bancaire, dans le cadre d'un poste d'Expert Support Kiosque IT. Ce poste vous offrira l'occasion de travailler en CDI, avec une grande liberté d'action et une réelle opportunité de croissance professionnelle.

Responsabilités
  • Assurer l'accueil et l'écoute des utilisateurs rencontrant un incident avec le matériel informatique
  • Diagnostiquer et résoudre le problème rencontré
  • Assurer le support informatique de proximité sur l'ensemble du matériel des utilisateurs
  • Analyser les incidents récurrents pour identifier, traiter et éradiquer les causes
  • Accompagner les utilisateurs en les coachant sur les nouvelles technologies
Compétences requises
  • Titulaire d'un diplôme/titre de niveau Bac+2 en informatique
  • Expérience de 04 années sur le poste de Technicien Support de Proximité N1/N2
  • Rigueur, esprit d'équipe et sens du service
Environnement de travail
  • Windows 10, 11
  • Système et Réseau
  • Android et IOS
  • Active Directory
  • Office 365
  • One Drive

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