Technical Specialist

il y a 2 semaines


Nantes, Pays de la Loire, France ENGINEERINGUK Temps plein
Job Summary

We are seeking a highly skilled Technical Specialist to join our team at Apple. As a Technical Specialist, you will be responsible for providing exceptional support to customers, helping them get the most out of their Apple devices. Your day will be filled with a range of focused support and service tasks, from helping customers get started with their new Mac to finding answers to their questions about other Apple devices.

Key Responsibilities
  • Assess customer support needs and provide solutions or refer them to other team members
  • Develop strong, positive relationships with customers and provide exceptional assistance
  • Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects
  • Contribute to an inclusive environment through respecting each other's differences and having the curiosity to learn
Requirements
  • Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Ability to thrive on change as products evolve
  • Excellent time management skills and ability to make decisions quickly
  • Maintain composure and customer focus while troubleshooting and solving issues

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