Customer Care Specialist
il y a 4 semaines
We are seeking a Customer Care Specialist - Maritime Import for our Lyon - Saint Exupéry agency. As a key contact for our clients, you will work closely with our Maritime team to ensure seamless customer service.
Your Responsibilities- Implement new client onboarding processes in collaboration with Commerce, Operations, and Pricing teams.
- Define transportation plans and create files according to client expectations, ensuring coordination with relevant teams.
- Ensure carrier strategy application and guarantee gross margin by controlling and verifying purchases, sales, and outstanding amounts.
- Provide regular communication with clients, ensuring complete visibility on their shipments through collected data.
- Ensure client satisfaction and handle complaints when necessary.
- Contribute to continuous improvement by respecting SOPs and cahiers des charges, providing operational support for client meetings.
- Participate in debt recovery and ensure payment from clients.
- Update internal systems regularly, ensuring accurate automation and quality of data reports.
- Transport/logistics background.
- 5 years of professional experience recommended in a similar role.
- Knowledge of the maritime sector, incoterms mastery.
- Excellent commercial relationship skills.
- Appetite for processes and IT tools.
- Proactive, autonomous, and solution-oriented.
- Strong adaptability to change, diplomacy, and analytical skills.
- Team spirit, good relational skills, and ability to develop a service culture.
- Professional English.
Joining Kuehne+Nagel means engaging with a top employer 2021 and being ready to face future challenges. Beyond joining a pleasant, invested, and polyvalent team in a stimulating context, we offer:
- Attractive remuneration.
- Intéressement and participation.
- Parcours d'intégration and formations throughout your career at Kuehne+Nagel.
- Possibilities of evolution in France and internationally towards different roles and subsidiaries within the group.
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