Senior Technical Support Engineer
il y a 3 semaines
Aspen Technology is on the lookout for a skilled professional to join our team as a Senior Technical Support Engineer. In this position, you will play a crucial role in delivering application assistance and training to our clientele across various regions. Your responsibilities will include traveling to different locations to provide training and onsite support, ensuring that our customers can efficiently utilize AspenTech SSE products.
Key Responsibilities
- Assist customers both locally and remotely to ensure seamless access to AspenTech SSE products.
- Deliver exceptional customer service to enhance user engagement and product utilization.
- Conduct comprehensive training sessions focused on geosciences and upstream workflows.
- Create and update training materials for new software releases and applications.
- Engage in customer training programs and workshops.
- Work collaboratively with Sales and Solution Consulting teams to address customer challenges.
- Support regional sales initiatives.
- Enhance understanding of support standards and troubleshooting methodologies.
Qualifications
- Bachelor's degree in Reservoir Petrophysics, Engineering, or Geoscience.
- Experience with petrophysical applications in the exploration and production sector.
- Familiarity with exploration and production software.
- Strong focus on customer care and excellent communication abilities.
- Fluency in English; proficiency in French is an advantage.
- Strong organizational and interpersonal skills.
- Analytical and problem-solving capabilities.
- Knowledge of AspenTech applications and scripting languages is a plus.
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