IT Service Team Lead

il y a 4 semaines


Paris, Île-de-France CEVA Logistics Temps plein
Job Description

Ceva Animal Health is seeking a highly skilled IT Service Team Lead to join our global IT organization. As a key member of our team, you will be responsible for delivering and performing a product technical platform for the Manufacturing domain.

Key Responsibilities:

  • Lead industrial program digital stream in coordination with the functional program lead to meet customer expectations in a cost-efficient manner.
  • Coordinate technical activities and product life cycle: setup, evolution, backlog, support, maintenance, upgrades, and decommissioning.
  • Ensure product availability meets SLAs and performance requirements agreed with business teams.
  • Work with internal teams and vendors to solve technical incidents and implement planned change requests.
  • Review incidents to perform retro analysis and guarantee non-reoccurrence.
  • Ensure technical teams adopt tools and best practices defined by CEVA's IT department.
  • Implement software evolution roadmap to comply with the product lifecycle.
  • Ensure application is supported by software vendor by integrating upgrades and patches within the product backlog.

Requirements:

  • Program/Project Management (Advanced) – Know-how of program/project coordination methodology.
  • Adopt best practices, standards, processes, and metrics to ensure IS services comply with established corporate methodology and quality standards.
  • Apply all security recommendations directed by the group CISO and IT security teams/vendors.

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