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IT Support Team Lead Deputy
il y a 1 mois
Job Purpose
Imerys, a world leader in creating specialty solutions, seeks a skilled IT Support Team Lead Deputy to join its EMEA IT Customer Care service team. This role is responsible for providing exceptional support to end-users and clients, ensuring a high level of service quality and efficiency.
The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work autonomously and coordinate stakeholders. Fluency in English is required, with Spanish a plus.
Key Responsibilities
- Backup the France team lead and serve as the primary point of contact for customers
- Manage incident tickets, assign tasks to technicians, and ensure timely closeout of trouble tickets
- Develop and maintain knowledge articles for users and technicians
- Collaborate with other levels of support and non-standard subjects
- Contribute to continuous improvement of workflows and processes
Requirements
- Bachelor's degree in Computer Science, Information Systems, or Engineering
- 3-4 years of experience in senior tech/lead roles with IT help desk practices and frameworks
- Excellent interpersonal and analytical skills
- Ability to work in autonomy and coordinate stakeholders
Soft Skills and Abilities
- Strong verbal and written communication skills
- Interpersonal and collaborative skills
- Ability to articulate messages across various audiences
Internal and External Interactions
- Hierarchically attached to EMEA IT FR Team Lead
- Internal end-users and clients
- EMEA and Group IT infrastructure representatives
- Other levels of support
Job Specifications
- Full-time position
- Permanent employment
