Emplois actuels liés à IT Support Team Lead Deputy: Expert Technical Guidance - Paris, Île-de-France - Imerys
-
Technical Support Expert
il y a 2 semaines
Paris, Île-de-France Fortinet, Inc. Temps pleinTechnical Support Role:Join Fortinet, Inc. as a Technical Support Expert in North France and contribute to the success of our sales teams. This role involves providing technical support and guidance on pre-sales, sales calls, and post-sales activities.The ideal candidate will have 5-8 years of experience in technical/pre-sales support, LAN/WAN/Internet...
-
Strategic IT Team Lead for Emerging Technologies
il y a 16 heures
Paris, Île-de-France Sofia Stars Temps pleinCompany OverviewSofia Stars is a dynamic international company that empowers innovation and excellence in the IT sector. As a leading force in Sofia, we foster a collaborative environment where talented professionals thrive.Job SummaryWe are seeking an accomplished IT Team Lead to join our back-end development team. This role requires strong leadership,...
-
Technical Support Engineering Team Lead
il y a 3 semaines
Paris, Île-de-France Datadog Temps pleinJob DescriptionDatadog is a leading cloud monitoring and analytics platform. As a Senior Technical Support Engineer, you will play a key role in ensuring the success of our customers by providing expert technical support and guidance.Key Responsibilities:Provide exceptional technical support to customers via various channels, including phone, email, and...
-
Senior IT Technical Expert
il y a 1 jour
Paris, Île-de-France Excis Compliance Temps pleinEmpower Users with World-Class SupportWe're seeking a talented Desktop Support Engineer to join our dynamic, global IT team at Excis Compliance. As a key member of our team, you will provide technical support and resolve hardware and software issues with precision and efficiency.About This RoleProvide expert technical support for Windows operating systems,...
-
Technical Lead
il y a 4 jours
Paris, Ile-de-France Digisourced. Temps pleinHello Network!We are looking for a Windchill Technical Lead for a freelance project in Paris, France. The position is Full-Time (5 days p/week) and Hybrid over an initial duration of 5 Months, plus a likelihood of extensions.Contractual Details Location: Paris, France (Hybrid) Duration: 5 Months (plus a high likelihood of extensions) B2B Freelance / Contract...
-
Senior IT Architect Leader
il y a 3 semaines
Paris, Île-de-France AXA Group Temps pleinAt AXA Group Operations, we're driving the company's transformation into a sustainable tech-led organization. As an Senior IT Architect Leader, you'll play a crucial role in shaping our Information Systems architecture to support business growth and innovation.We're seeking a highly experienced expert in Identity and Access Management (IAM) to lead our...
-
Fortinet Technical Support Expert
il y a 4 semaines
Paris, Île-de-France Fortinet, Inc. Temps pleinAt Fortinet, we are seeking a highly skilled Techincal Account Manager to join our team. This role is an exciting opportunity for an experienced professional to leverage their technical expertise and customer-facing skills to drive success with key enterprise customers.The successful candidate will possess a deep understanding of data networking protocols,...
-
Technical Microsoft Systems Lead
il y a 1 jour
Paris, Île-de-France Glocomms Temps pleinOverviewGlocomms is a leading provider of innovative communication solutions, and we are seeking an experienced Technical Microsoft Systems Lead to join our team. This key role will play a critical part in driving the success of our organization by overseeing and managing all Microsoft systems technologies within the company.SalaryThe estimated annual salary...
-
Dedicated IT Support Expert
il y a 2 jours
Paris, Île-de-France Ampstek Temps pleinAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Ampstek in Paris, France.The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their hardware and software issues are resolved promptly and efficiently.
-
Software Team Lead for Quantum Computing Project
il y a 4 semaines
Paris, Île-de-France Team Relax Temps pleinWe are looking for an experienced software team leader to guide our development efforts as we prepare to onboard our first users on our technology. At Alice & Bob, a deep tech company undergoing an R&D stage to build the first fault-tolerant Quantum Computer, your role will be to understand internal and external requirements, work with the Product Manager to...
-
Data Science Team Lead
il y a 5 jours
Paris, Île-de-France Datadog Temps pleinJob Description**Leadership:** Drive the vision and strategy for the teams, ensuring alignment with the overall goals.**Team Oversight:** Provide guidance and support to the Engineering Managers and ICs within sub-teams, fostering a collaborative and high-performing work environment.**Technical Excellence:** Ensure the teams maintain high standards of code...
-
IT Security Leader
il y a 3 semaines
Paris, Île-de-France Dashlane Temps pleinWe are Dashlane, a company that empowers businesses of every size to protect their data and ensure seamless access to company accounts. Our global team is united by a strong sense of community and a passion for improving the digital experience of our users.As the VP of Security & IT, you will oversee our Security and internal IT teams. Your primary...
-
Technical Application Support Expert
il y a 3 semaines
Paris, Île-de-France Citigroup, Inc. Temps pleinCompany OverviewCiti, the leading global bank, has approximately 200 million customer accounts and conducts business in more than 160 countries and jurisdictions. It provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking,...
-
ITSM Technical Expert
il y a 3 jours
Paris, Île-de-France RED Global Temps pleinJob OverviewWe are seeking an experienced IT Service Management (ITSM) Technical Expert to join our team at RED Global.About the RoleThis is a key position that requires a strong background in ITSM, with expertise in integration and configuration of various platforms.Key ResponsibilitiesDesign and implement integrated solutions for ITSM platforms.Configure...
-
Technical Lead
il y a 4 jours
Paris, Ile-de-France HUMANESSENCE Temps pleinVous êtes passionné par la tech, l’innovation et l’écologie ?Voici une opportunité unique en CDI, (55-65 KE) pour un Technical Lead – Microsoft 365 & IT Support (5-8 ans d'expérience) qui veut allier technologie de pointe et engagement environnemental. Nous cherchons un expert capable de gérer Microsoft 365 et ses environnements (Exchange,...
-
Technical Team Lead for AI Development
il y a 4 semaines
Paris, Île-de-France APCO, Inc. Temps pleinAt APCO, Inc., we're driving innovation in the industry through cutting-edge technology. As a Technical Team Lead for AI Development, you'll play a vital role in shaping our SaaS software platform AODocs. We integrate generative AI to automate tasks and enhance business content creation. You'll oversee team delivery, define operational strategy, and drive...
-
Technical Team Lead and Engineer Career Developer
il y a 3 semaines
Paris, Île-de-France Pigment Temps pleinAbout the RoleWe are seeking an experienced Technical Team Lead and Engineer Career Developer to join our team at Pigment. In this role, you will collaborate closely with cross-functional teams to deliver high-quality solutions on time and within budget.Key ResponsibilitiesDevelop career paths and create growth opportunities for team members.Mentor and...
-
Digital Transformation Expert
il y a 3 semaines
Paris, Île-de-France VO2 GROUP Temps pleinJob SummaryWe are seeking a skilled Digital Transformation Expert to join our team at VO2 GROUP. As an IT Business Analyst Consultant, you will work closely with clients across various sectors to define, design, and implement effective IT solutions.About VO2 GROUPVO2 GROUP is a leading French and independent tech & digital consulting group. We provide expert...
-
Technical Lead for Finary's Web Platform
il y a 4 semaines
Paris, Île-de-France Finary SAS Temps pleinAt Finary SAS, we're revolutionizing personal money management by empowering a new generation of investors. As Technical Lead for our web platform, you'll play a crucial role in shaping the user experience and driving innovation.Our team is composed of A-players who thrive in a fast-paced environment. We value grit, creativity, and a willingness to take...
-
EUDAMED Technical Expert
il y a 3 semaines
Paris, Île-de-France Vision Achievement Temps pleinWe are seeking a highly skilled EUDAMED Technical Expert to support our client's organizational compliance with the European Union's medical device regulations (MDR and IVDR).This position requires expertise in data preparation, data validation to regulatory expectations, and uploading processes, along with a solid understanding of regulatory...
IT Support Team Lead Deputy: Expert Technical Guidance
Il y a 2 mois
We are seeking an experienced IT Support Team Lead Deputy to join our EMEA IT Customer Care service team at Imerys, a world leader in creating specialty solutions that improve everyday life through minerals. This position offers the opportunity to work with a talented team, develop technical expertise, and contribute to the success of our global operations.
Job Summary
The IT Support Team Lead Deputy will backup the France team lead, serving as the primary point of contact and communication with customers from ticket assignment to successful resolution. This role requires strong technical skills, excellent customer service, and effective teamwork. The ideal candidate will have experience in IT help desk practices, frameworks, and related fields, with a proven track record of delivering high-quality support services.
Key Responsibilities
- Backup the France team lead, ensuring seamless day-to-day operations and exceptional customer service
- Provide technical guidance and support to end-users and clients, troubleshooting complex issues and resolving incidents efficiently
- Coordinate with other levels of support, including L1, Network, and Infra teams, to ensure timely resolution of issues
- Develop and maintain knowledge articles for users and technicians, promoting best practices and improving overall support quality
- Conduct problem identification, research, isolation, resolution, and follow-up, ensuring timely closeout of trouble tickets
- Maintain accurate records, reports, and statistics (KPIs), analyzing data to inform continuous improvement initiatives
- Support project management activities, including computer replacements, updates deployments, and meeting room evolutions
- Trainees' management and supervision, providing mentorship and guidance to enhance their skills and knowledge
Requirements
- Bachelor's degree in Computer Science, Information Systems, or Engineering
- 3-4 years of experience in senior tech/lead roles with IT help desk practices and frameworks or related experience
- Proven experience in performing installations, moves, software and hardware adds and changes to end-users' IT equipment
- Experience with end-user support using remote support tools
- Excellent interpersonal and analytical skills, with good English language proficiency
Salary: €50,000 - €65,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
