Customer Training Development Manager

il y a 6 jours

Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps plein

Job Title

Customer Training Development Manager

Job Description

Key Responsibilities:

Customer Relationship Management

You will be required to:

  • Act as the primary point of contact for Airlines Learning Services for our customers.
  • Establish, deepen, and sustain key relationships with Customers, Partners, and Third Parties to understand their functional training needs and priorities.
  • Advocate customer voice, training needs, and priorities into Amadeus to ensure the best service to customers.
  • Be a value partner to our customers.

Training Consultancy & Business Development

You will be required to:

  • Identify and translate Customer's functional knowledge gaps into engaging and value-added learning programs (short/mid and long-term).
  • Monitor and ensure effective delivery of the learning programs/solutions in a timely manner.
  • Collaborate with internal stakeholders: Pre-Sales, Sales, Implementation, Customer Success Management, Service Account Management mainly to ensure that goals and objectives are fully aligned and being met.
  • Drive, analyze, interpret training KPIs, and propose effective action plans for improvement.
  • Maximize all opportunities to recommend customized and chargeable learning programs.
  • Analyze customer feedback on the overall success of the learning solutions delivered and implement corrective actions as required.
  • Monitor impact and cost-effectiveness of learning solutions; suggest improvements to further enhance learning program effectiveness and sustainability.
  • Report timely feedback on learning effectiveness to the business and communicate suggestions for improvement.
  • Ensure high levels of customer satisfaction, retention, and loyalty.

Project Management

You will be required to:

  • Act as the primary point of contact for Airlines Learning Services for customer projects under responsibility.
  • Work closely with the Training Delivery Coordination team on the training planning activity and delivery (sizing, timeline, communication plans, budget constraints, resources, deliverables, cost tracking, time to market) to consistently meet deadlines.
  • Work closely with Pre-Sales, Sales, Program/Project/Product Managers to define, plan project activities so to ensure all deliverables fulfill the customers' needs and expectations.
  • Analyze defined Training Plans and ensure they fully cover the project scope.
  • Coordinate Training Plan delivery with other units, monitor progress, raise any risks, showstoppers, and ensure successful delivery as per project timeline/milestones.
  • Ensure effective delivery of chargeable services contracted by customers with the aim of continuously improving the time to market.
  • Interface with customers/partners on plan progress.
  • Perform customer presentations when required (pre-sales workshop, Kick-off meeting, customized training...).
  • Lead the RFP response for Learning in conjunction with other internal teams.
  • Provide functional expertise and support at each step of the sales process.
  • Conduct customer satisfaction surveys/enquiries.
  • Provide formal training delivery status KPIs and recommendations to management on a regular basis.

Process Improvement & Reporting

You will be required to:

  • Deliver regular reports to highlight key achievements, status on customer projects, and potential obstacles.
  • Give management visibility on customers' feedback on service delivered.
  • Ensure training delivery processes and methods are optimized.
  • Analyze and act on KPI measures.

Education:

University Degree or equivalent.

Relevant Work Experience:

Ideally, the candidate must have:

  • Prior experience of account management and/or business development desirable.
  • Proven ability to assess training needs and recommend impactful learning programs.
  • Travel industry, Airline Industry.
  • Knowledge of Amadeus products and prior experience in training delivery is a plus.

Business Understanding:

Working knowledge of IT, software industry. Knowledge of travel industry preferred.

What We Can Offer You

  • Be rewarded with a competitive remuneration, an individual and company bonus, and enjoy many benefits.
  • Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium and monthly allowance.
  • 6 weeks holiday, plus pension contribution, and healthcare insurance.
  • Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.
  • Professional development in a truly international and multisite environment with a great mix of people.
  • A wide set of trainings available to broaden your knowledge and enhance your soft skills, including onsite and on-line learning hubs packed with technical and soft skills to help develop any competencies.
  • Enter a diverse and inclusive workplace.
  • Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks, and agile areas, on-site restaurants, tennis, soccer, yoga, dance, on-site sport center, and classes, and on-site concierge services.

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