Customer Success Management Senior Specialist
il y a 2 jours
We are seeking a highly skilled Senior Customer Success Manager to join our team at Amadeus. As a key member of our customer success organization, you will be responsible for managing medium to large-sized customers, ensuring they maximize the value from our solutions and achieve a higher return on investment.
Key Responsibilities- Participate in internal handover meetings to understand the account plan and customer context.
- Collaborate with Amadeus teams to engage customers in upfront goal-setting and design.
- Develop a success plan with buyers/decision makers, outlining program value-driving outcomes.
- Establish mutual expectations on the engagement model with stakeholders.
- Share progress updates with key buyers/decision makers on the implementation journey.
- Has relevant experience and technical/functional knowledge in own discipline.
- Understands how own area contributes to the business.
- Serves as a resource for colleagues with varying levels of experience and supports team members.
- Contributes to decisions related to own activity, considering dependencies and consequences in various scenarios.
- Works autonomously within a plan developed with the manager, with some guidance on more challenging situations.
- Facilitate the final 'go-live' meeting with key administrators and decision-makers post-implementation.
- Regularly check-in during the first 90 days post-launch, discussing key data points and collaboratively finding ways to boost adoption.
- Share helpful resources and collateral content with administrators in the early stages to support deployment.
- Proactively review key metrics, reach out whenever they drop below target, and collaboratively find ways to drive adoption.
- Lead monthly, mid-year, and annual business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement.
- University degree in Computer Science or related field, or equivalent work experience.
- Experience in Customer Success.
- Fluent in both written and spoken English.
- Experience in the Travel Industry is mandatory.
- Strong communication and collaboration skills.
- Ability to work autonomously and as part of a team.
- Proficiency in developing and maintaining customer relationships.
- A complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- A truly global DNA, with a footprint, processes, and culture that reflect our global nature.
- Great opportunities to learn, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment, nurturing both a fulfilling career and personal and family life.
- A flexible working model, allowing employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community, committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company, with trust and reliability as fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- A critical mission and purpose, powering the future of travel and pursuing a mission that makes a significant impact on product development and user experience.
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