Superviseur Service Client et Help Desk H/F
il y a 1 semaine
**About Uptoo**
Uptoo is a leading company in secure transaction processing and a specialist in Automated Cash Distributors (DABs). We have been facilitating payments for 30 years by bringing consumers and businesses together.
With our recognized expertise and global payment network, we install, operate, and maintain DABs across the territory and internationally. Our services include customized solutions, permanent innovation, and cutting-edge technology.
**Your Role**
As a Superviseur Service Client et Help Desk H/F, you will be responsible for:
- **Leading the Helpdesk and Customer Service Team**: Supervise and coordinate the team to ensure efficient service delivery.
- **Technical Support**: Provide first-level maintenance, prepare reports, and coordinate with external providers to resolve technical issues.
- **Customer Service**: Respond to customer inquiries, measure team performance, and prepare reports on key performance indicators (KPIs) for local and central hierarchies.
- **Help Desk**: Respond to merchant inquiries and provide remote guidance.
- **Supervising and Coordinating External Providers**: Manage daily activities and coordinate with various external providers, including convoyage, maintenance, telecommunications, security, installations, and cleaning services.
- **Monitoring Daily Activities and Network Performance**: Ensure rapid resolution of issues and maintain optimal network availability.
- **Participating in Marketing Activities**: Contribute to marketing efforts to promote Uptoo's services.
- **Participating in Affiliate Activities**: Support the recruitment of new merchants and commercial partners (compliance, administration, training).
- **Preparing Reports and Analyzing Performance**: Analyze DAB performance and provide recommendations for improvement.
- **Transmitting Regular Reports**: Share performance updates with local and central hierarchies.
**Requirements**
To succeed in this role, you should have:
- **Positive Attitude and Leadership Skills**: Demonstrate strong leadership and a positive attitude.
- **Excellent Communication Skills**: Possess excellent communication skills and a strong sense of relation-building.
- **Professional English Language Skills**: Have a professional level of English language proficiency.
- **Previous Experience as a Team Leader or Supervisor**: Have experience in a similar role, preferably in a help desk or customer service environment.
**Why Join Uptoo?**
We offer a comprehensive onboarding process, including internal training, to ensure your success in this role. Our company provides a supportive environment and the best tools for you to grow professionally.
**Benefits**
- Meal vouchers
- Flexible work arrangements (1 day of remote work)
- Managerial status
- Annual leave
- Contract of 38.5 hours
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